Safe Drives Privacy Policy

This document outlines how we collect, use, and protect your personal information when you use Safe Drives' services.

Operator Information

Safe Drives operates and is committed to protecting the privacy of its users in accordance with local laws and global privacy standards.

Scope of This Policy

This policy applies to all interactions with Safe Drives through our website, mobile app, and related services. It does not apply to data collected about employees, job applicants, or business partners.

If any part of this policy conflicts with applicable laws, we will comply with legal requirements to the extent necessary to address the conflict.

In this policy

Passengers refer to users requesting transportation services. Drivers refer to individuals providing transportation services through Safe Drives.

• Information We Collect
• Safe Drives collects the following categories of information
• Information provided directly by users.
• Information collected automatically when interacting with our services. We do not collect sensitive personal information such as political affiliations, religious beliefs, or sexual orientation.

• Data You Provide
• Passengers
• During registration, we may collect
• Name
• Phone number
• Email address
• City and country
• Optional profile picture

In some cases, we may request a selfie for identity verification or national ID details for enhanced security and compliance.

• Drivers

When registering as a Driver, we require

• Full name
• Profile picture
• Vehicle details (make, model, year)
• License information
• Proof of identity and address

Additional data, such as background checks or driving records, may be required under local laws. This information is essential to ensure eligibility and compliance.

Communication Data

We may collect chat messages, phone calls, or correspondence related to customer support or disputes.

Automatically Collected Information

• Location Data
• Passengers

Location is collected during rides when permissions are enabled. Alternatively, pick-up and drop off details can be entered manually.

• Drivers

Location data is collected while the app is in use, including a limited period after exiting Drivers mode to provide support.

• Fare Data

We collect trip related details, including

• Routes
• Distances
• Fares
• Device Information

We may collect device details, such as language settings and sensor data.

• Usage Data

Data on app interactions, app performance may be collected to improve user experience.

Data from Other Sources

We may receive additional information about users from

• Background check providers

Feedback or referrals from other users

Your Choices

Updating Information: You can modify personal details through the app. Location Settings: Location sharing can be controlled via your device’s settings.

How We Use Your Data

We use the data collected to

• Facilitate the functionality of the Safe Drives app.
• Verify the eligibility and compliance of Drivers.
• Prevent fraud and enforce policies.
• Provide customer support and resolve disputes.
• Send notifications, including trip receipts and invoices.
• Enhance app features based on user feedback.
• Fulfill legal obligations and protect user rights.

Automated decision-making processes, such as matching Passengers with Drivers and identifying fraudulent activities, are implemented to improve efficiency.

Sharing Your Information

Safe Drives may share your data under specific circumstances:

• With Other Users

Passengers may view Driver details such as name, profile picture, and vehicle information. Drivers may view Passenger details necessary for trip coordination.

• With Safe Drives Affiliates

Data may be shared across affiliated entities to enhance services and ensure compliance.

• With Authorities

Information may be shared with law enforcement or regulatory bodies if required by law. https://safedrivesapp.com/support https://safedrivesapp.com/support